anderson brothers: from crisis support to long-term partnership
Anderson Brothers, a trucking and manufacturing company, was running its technology operations through an outside MSP that was no longer keeping pace with the business. Support was slow, systems were unstable, and the company had no internal technical resource to fall back on — every issue, from a login problem to a server outage, depended entirely on a provider that wasn't delivering. Skaal brought in Roland Bailey, now Skaal's MSP Director, as a dedicated on-the-ground consultant for six months: assessing the environment and the most urgent points of failure, stabilizing day-to-day support, upgrading and standardizing equipment including a company-wide move to Windows 11, tightening security practices left exposed under the previous provider, and managing equipment acquisition and deployment. What started as a bridge engagement became a long-term relationship. Once systems were stable, Anderson Brothers moved from transitional consulting into a full 12-month retainer, with Roland continuing as dedicated MSP Director.
Anderson Brothers